Refund & Cancellation Policy

1. Delivery

Access is activated on your account automatically, usually within a few minutes of successful payment. Nothing is shipped physically. If access has not appeared within 24 hours, contact us before requesting a chargeback — most issues are a sign-in or account mismatch that we can fix immediately.

2. Refunds

Because our products are digital content delivered instantly, all sales are final once access has been delivered, except:

Failed delivery on our side. If you paid but the access was never activated on your account and we cannot fix it, you are entitled to a full refund.

Duplicate or erroneous charges. If you were charged twice for the same purchase, or charged in error, the duplicate/erroneous charge will be refunded in full.

Legal requirements. Where a refund is required by applicable law, we will comply.

If you believe you qualify, email support@xnoval.com from the email address on your Xnoval account within 30 days of purchase, and include your order confirmation. Approved refunds are issued to the original payment method; timing depends on your bank or card issuer.

3. Cancellations

Both products are one-time payments. There is no subscription and nothing recurs, so there is nothing to cancel and no auto-renewal will ever charge you again. Buying a pass or a title does not create any ongoing payment obligation.

4. Chargebacks

If a payment is reversed by your bank after access was delivered and used, the corresponding access may be withdrawn. If you have a problem with a purchase, contact us first — we resolve delivery problems and billing errors directly.

5. Contact

Xnoval — support@xnoval.com